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Refund Policy

A legal disclaimer

This Refund Policy should be reviewed by qualified legal counsel before implementation. Refund policies and consumer protection laws vary by jurisdiction and change frequently.

Effective Date: July 26, 2025
Last Updated: July 26, 2025

14. ADDITIONAL LIMITATIONS AND PROTECTIONS

14.1 No Implied Warranties

This refund policy does not create any warranties, express or implied, regarding our services beyond those specifically stated in individual service agreements.
 

14.2 Refund Policy Limitations

  • This Policy does not guarantee any refund will be approved

  • All refund decisions are made in our sole discretion based on the specific circumstances

  • Refund approval does not constitute admission of fault or liability

  • This Policy may be modified with 30 days written notice

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14.3 Legal Compliance

This refund policy is designed to comply with applicable consumer protection laws while protecting our business interests as a professional services provider.

 

14.4 Professional Service Standards

Our refund decisions are guided by professional consulting industry standards and best practices for healthcare consulting services.

1. INTRODUCTION

This Refund Policy ("Policy") governs refunds for services provided by SECURE DRAW HEALTHCARE FACILITIES ("we," "us," "our," or "Company"). This Policy applies to all research and development services, consulting agreements, and related professional services provided to healthcare facility operators and related clients.


By engaging our services, you ("you," "your," or "Client") agree to the terms of this Refund Policy.

2. NATURE OF OUR SERVICES

SECURE DRAW HEALTHCARE FACILITIES provides professional consulting services including:
 

  • Healthcare facility operational capacity assessments

  • Technology integration research and development

  • Process optimization studies and analysis

  • Performance analytics and consulting

  • Laboratory process optimization consulting

  • Facility operational improvement recommendations
     

Important: Our services are consultative and advisory in nature. We provide research, analysis, and recommendations but do not guarantee specific operational outcomes or performance improvements.

3. SERVICE CATEGORIES AND REFUND ELIGIBILITY

3.1 Initial Consultations and Assessments

  • Timeframe: Must be requested within 48 hours of initial consultation

  • Eligibility: Full refund if we materially fail to provide scheduled consultation services

  • Process: Email request to info@securedrawhealthcare.com with reason

  • Limitation: Minor scheduling adjustments or delays do not qualify for refunds
     

3.2 Ongoing R&D Projects

  • Timeframe: Refund requests must be made within 30 days of project commencement

  • Eligibility: Partial refunds based on work completed and deliverables provided

  • Evaluation: Each request evaluated individually based on project specifics
     

3.3 Completed Studies and Reports

  • Refund Eligibility: No refunds for completed research studies or delivered reports

  • Rationale: Intellectual property has been transferred and work product delivered

4. REFUND CONDITIONS AND LIMITATIONS

4.1 Eligible Refund Circumstances

Refunds may be considered under the following conditions:

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  • Service Non-Delivery: We fail to provide materially agreed-upon services within contracted timeframes without justifiable cause

  • Material Breach: We materially breach the terms of our service agreement (defined as failure to deliver core contracted services or violation of confidentiality obligations)

  • Cancellation by Us: We cancel services due to our inability to perform without client cause

  • Mutual Agreement: Both parties agree in writing to terminate services early


Note: Minor delays, scheduling adjustments, or changes in project scope do not constitute grounds for refund.
 

4.2 Non-Eligible Circumstances

Refunds will NOT be provided for:
 

  • Client Dissatisfaction: General dissatisfaction with recommendations or findings

  • Implementation Challenges: Difficulties implementing our recommendations

  • External Factors: Changes in facility operations, staffing, or external circumstances

  • Competitive Analysis: Discovery that competitors offer different recommendations

  • Regulatory Changes: Changes in healthcare regulations affecting recommendations

  • Client Cancellation: Cancellation by client after work has commenced (subject to partial refund evaluation)

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4.3 Partial Refund Calculations

When partial refunds are approved:
 

  • Hourly Services: Refund based on hours not yet provided

  • Project-Based Services: Prorated based on deliverables completed

  • Research Studies: Based on research phases completed vs. remaining

  • Administrative Costs: Non-refundable administrative and setup fees may apply
     

5. REFUND REQUEST PROCESS

5.1 How to Request a Refund

  1. Written Request: Email info@securedrawhealthcare.com

  2. Required Information:

  • Client name and organization

  • Service agreement details

  • Specific reason for refund request

  • Supporting documentation

  • Preferred resolution
     

5.2 Evaluation Timeline

  • Initial Response: We strive to respond within 5 business days of request

  • Evaluation Period: Up to 30 business days for complete review and investigation

  • Final Decision: Written response provided within reasonable timeframe after evaluation

  • Processing Time: Approved refunds processed within 30-45 business days
     

Note: Complex refund requests may require additional time for thorough evaluation.
 

5.3 Review Process

Each refund request will be evaluated considering:

  • Terms of the original service agreement

  • Work completed and deliverables provided

  • Circumstances leading to refund request

  • Good faith efforts by both parties

  • Applicable professional standards

6. REFUND METHODS AND PROCESSING

6.1 Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

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  • Credit Card: Refunded to original card

  • Bank Transfer: Returned to originating account

  • Check Payment: Refund check mailed to billing address
     

6.2 Processing Timeframes

  • Credit Card Refunds: 5-10 business days to appear on statement

  • Bank Transfers: 3-7 business days

  • Check Refunds: 10-15 business days for delivery
     

6.3 Refund Documentation

All approved refunds include:

  • Written confirmation of refund approval

  • Refund amount and calculation method

  • Expected processing timeline

  • Final reconciliation of services

7. PROFESSIONAL SERVICES CONSIDERATIONS

7.1 Intellectual Property

  • Completed Work: Client retains rights to delivered reports and recommendations

  • Partial Work: Rights to incomplete work determined case-by-case

  • Proprietary Methods: Our methodologies and processes remain our property
     

7.2 Confidentiality

  • Refund requests do not affect confidentiality obligations

  • Facility operational information remains protected

  • Professional standards maintained throughout process
     

7.3 Future Services

  • Refund requests do not preclude future service agreements

  • Each engagement evaluated independently

  • Professional relationships maintained

8. DISPUTE RESOLUTION

8.1 Good Faith Resolution

We encourage direct communication to resolve any service concerns before formal refund requests.
 

8.2 Mediation

If refund disputes cannot be resolved directly:

  • Voluntary mediation with qualified healthcare industry mediator

  • Mediation costs allocated based on mediator's determination of responsibility

  • Mediation location in Wyoming unless otherwise agreed

  • Mediation not binding on either party
     

8.3 Legal Proceedings

  • Governed by Wyoming state law

  • Subject to jurisdiction clauses in service agreements

  • Professional liability insurance limitations apply

9. HEALTHCARE INDUSTRY SPECIFIC TERMS

9.1 Regulatory Compliance

  • Refunds do not affect facility operators' regulatory compliance responsibilities

  • Recommendations provided in good faith based on industry standards

  • Facilities remain responsible for implementation decisions

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9.2 Patient Care Considerations

  • Our services do not directly impact patient care

  • Facilities responsible for evaluating recommendations before implementation

  • No liability for patient care decisions based on our recommendations
     

9.3 Professional Standards

  • Services provided according to healthcare consulting industry standards

  • Refund policies consistent with professional service practices

  • Professional liability insurance maintained

10. LIMITATIONS AND DISCLAIMERS

10.1 Maximum Refund Amount

  • Refunds limited to actual amounts paid for specific services

  • No consequential damages, lost opportunity costs, or punitive damages

  • No compensation for internal costs, staff time, or opportunity costs

  • Maximum aggregate refund liability limited to amounts paid in the 12 months preceding the claim

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10.2 Time Limitations

  • Refund requests must be made within timeframes specified in this Policy

  • No refund requests accepted more than 60 days after service completion

  • Late requests will not be considered under any circumstances

  • Statute of limitations applies to all refund claims

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10.3 Service Agreement Priority

  • Specific service agreements may contain additional refund limitations

  • Individual agreements take precedence over this general Policy

  • More restrictive terms in service agreements supersede this Policy

  • Custom refund terms must be agreed upon in writing and signed by both parties

11. MODIFICATIONS TO REFUND POLICY

11.1 Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective 30 days after posting on our website.
 

11.2 Notification

  • Updated Policy posted on website

  • Email notification to active clients when possible

  • "Last Updated" date reflects most recent changes
     

11.3 Existing Agreements

Changes to this Policy do not affect existing service agreements unless specifically agreed upon in writing.

15. CONTACT INFORMATION

For refund requests or questions about this Policy, contact:
 

Email: info@securedrawhealthcare.com
Mail: Refund Department
SECURE DRAW HEALTHCARE FACILITIES
211 W 19th St Ste 103
Cheyenne, WY 82001
 

Business Hours: Monday - Friday, 8:00 AM - 5:00 PM MST

16. EFFECTIVE DATE AND ACKNOWLEDGMENT

Current Version: 1.0
Effective Date: July 26, 2025
Next Scheduled Review: January 26, 2026
 

By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

SECURE DRAW HEALTHCARE FACILITIES

Professional R&D Services for Healthcare Facility Optimization

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